General Terms

In these Terms and Conditions 'OriGene' shall mean OriGene Technologies GmbH, Schillerstraße 5 ,D-32052 Herford, Germany. The Terms and Conditions set out below shall apply to OriGene branded products and services and to products distributed by OriGene on behalf of other suppliers.


All OriGene customers are deemed to have accepted these Terms and Conditions in their entirety when placing an order. Any arrangements differing from these terms need written confirmation by OriGene. Domestic Orders will be accepted by fax, phone, mail or e-mail. International orders will be accepted in written form only (fax, mail, e-mail). All orders must contain a purchase order number and the name of the person who is placing the order, phone and fax numbers. For international orders within the EU the customer's VAT number is needed. All orders are subject to availability.


Prices of products do not include freight and packing, VAT or import duties where these are applicable. Prices and other information provided is subject to change without notice, and prices may be changed up to the time of delivery. While every effort is made to keep information provided by OriGene up to date, OriGene will not be liable to any customer if errors should occur in information provided in this catalog or on the OriGene website.


When an order is received OriGene will confirm receipt by fax. However, formal acceptance of the order will only take place when the goods are despatched. If prices should be changed between the time of receipt of an order and despatch, OriGene will contact the customer in advance. Orders received until 1:00 p.m. will be despatched same day (stock products only). For products not in stock customers will find the expected date of delivery on the order confirmation. OriGene reserves the right to ship orders via the best method which will insure the stability of the product, minimize freight costs and allow efficient order tracking. Freight charges for domestic and international orders are published on OriGene website ( These charges are subject to change without notice. Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail, phone or fax.


Quality is a priority at OriGene. However, should any product not perform as described in the product literature, it will be replaced. The buyer must notify OriGene within 60 days after the goods have been received to request an exchange or replacement. If items are ordered incorrectly by the customer OriGene will consider taking them back. This may be subject to a 25% restocking charge on the items plus any shipping costs. Requests for returns must have prior authorisation and must be made within 7 days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally despatched by OriGene.


OriGene will not be liable for any claims or applications not listed in the literature or the misuse of products. OriGene cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in OriGene product literature should not be considered as a recommendation to use its products in violation of any patents. OriGene shall not be liable for its failure to perform any of its obligations resulting from circumstances beyond its reasonable control. OriGene will notify its customers as soon as practically possible after it becomes aware of deficiencies in a product supplied. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. OriGene will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement and OriGene total aggregate liability for any loss or damage in respect of the products or this Agreement will not exceed the amount paid for the products.


Invoices should be paid no later than 30 days after the invoice date, and customers must themselves pay any bank charges that are incurred in making the payment. Full payment instructions are set out on the invoice. A late charge of 5% above the basic interest rate of the EZB on account balances over 30 days past due will be added to invoices from date of shipment.


Contracts and agreements with OriGene shall in all respects be governed by and interpreted in accordance with German law.

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